ArmInfo. Since January 1, 2025, the call service department has received 6925 calls, 3546 of which were related to the new transport system, and from January 7 to 10, about 1250 calls were recorded daily, 50% of which were related to problems arising in the process of using the new transport service. This was announced at a meeting at the capital's municipality in connection with the discussion of the difficulties faced by residents of the capital during the transition to the new transport system.
Among the main problems mentioned during the meeting were difficulties in using benefits, the need for consultations on obtaining cards, dissatisfaction with the reduction of the validity period of QR codes, as well as malfunctions of devices that do not accept these codes. In addition, there were difficulties in paying for travel using bank cards and dissatisfaction with technical problems, such as malfunctions of Tellcell terminals. Residents also expressed concern about the lack of privileges for citizens living in the regions.
In this regard, Yerevan Vice Mayor Suren Grigoryan noted that there is a lack of information about those who can claim privileges. According to him, this is due to the fact that the database is incomplete, and therefore not all persons entitled to benefits, such as military personnel or war veterans, have managed to receive them. "We urge everyone who does not have data in the database to apply for privileges online," Grigoryan emphasized.
Touching upon the reasons for reducing the validity period of QR codes, it was noted during the meeting that this decision was made to reduce the load on the system. At the same time, it was noted that this is a temporary measure until the complete transition to a single ticket system from February 1.
In this regard, Yerevan Mayor Tigran Avinyan expressed his conviction that the aforementioned problems arise due to insufficient awareness of the population about reforms in the transport sector. "We either don't inform people enough, or we do it ineffectively or with the wrong intonation. The same goes for the unified ticket system; I'm sure it will be beneficial for many, but many are simply not aware of it due to the lack of proper information," Avinyan concluded.