Delegation led by Deputy Interior Minister  visited Finland

ArmInfo.To learn the best international practices a delegation led by the Deputy Minister of  Internal Affairs Armen Mkrtchyan was on a working visit to the Republic of Finland. 

As ArmInfo was informed by the press service of the Ministry of  Internal Affairs, the visit was organized as part of large-scale  reforms carried out in the Ministry of Internal Affairs. Within the  framework  of these reforms it is planned to form a new approach to  responding to calls of the citizens in emergency situations, to  provide effective services to the public and to establish a unified  emergency response and management center with the phone number 112. 

During the visit the delegation from the Ministry of Internal Affairs  visited the Emergency Response Center Agency's facility in the city  of Kerava, where they studied the Agency's functions, operational  principles, the call routing process, operators' standard operational  procedures, technical solutions, software systems, the public  notification system, the center's organizational and analytical work,  the training process for the employees, etc.

The delegation also participated in the annual conference and  exhibition organized by the European Emergency Number Association  (EENA). During the conference technological and innovative solutions  for emergency call handling were discussed, and automated information  systems used for emergency response in different countries were  studied.

Within the framework of the conference the delegation from the  Ministry of Internal Affairs held meetings with representatives of  several specialized organizations, including ESRI, SS8, FREQUENTIS,  and Motorola, which work to develop different solutions in the field  of emergency response.  As a result, several innovative solutions  will be implemented in the process of establishing the new unified  emergency management center within the Ministry of Internal Affairs  of the Republic of Armenia.