ArmInfo. Team Telecom Armenia, in cooperation with imID, presents a new opportunity, thanks to which customer service becomes even faster and more convenient.
According to the company's press service, from now on Team subscribers who have Mobile ID can contact the call center by dialing 100 and undergo identification by simply entering their Mobile ID password. This means that there is no longer a need to provide passport or other personal data during a phone call - identification takes just a few seconds, not only saving time, but also ensuring maximum data protection.
According to the source, the software was fully developed by Team Solutions, a member of the Team group of companies, together with imID, a Trust Service Provider (TSP) in Armenia. This innovative solution was integrated into the call center system.
"Our goal is to make each subscriber's experience in Team as convenient and reliable as possible. Thanks to the new function, we can offer customers fast service without additional questions regarding personal data. Identification is carried out via imID, which guarantees not only prompt service, but also complete protection of subscribers' personal data. This saves our customers' time and increases service efficiency>, - noted Lilit Arushanyan, Customer Service Director of Team Telecom Armenia. This project, as noted by the company, is another step in the framework of Team Telecom Armenia's strategy aimed at increasing the convenience and trust of subscribers in the service process through the introduction of innovative and secure solutions.
Telecom Armenia OJSC (brand: Team Telecom Armenia) is an Armenian company that occupies a leading position in the field of telecommunications and information technology in the country. As the successor to the first telecommunications network in Armenia, the company has a 100-year history of providing services in this field. Thanks to a combination of rich experience and modern technologies, Team provides reliable and innovative services to both individual and corporate clients.
The goal of Team Telecom Armenia is to provide high-quality telecommunication services to all residents of Armenia. To achieve this goal, the company constantly modernizes and re-equips mobile and fixed networks, launches new international channels, which also increases the level of reliability and security of the Internet in Armenia.
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