General Director of HayPost resigns

ArmInfo. HayPost (ArmPost) General Director Hayk Karapetyan resigned. He wrote about this on his Facebook page, presenting the results of the work done.

<It was cool>, Karapetyan wrote, we recall that two years ago, on  July 20, he was appointed CEO of HayPost in order to carry out the  digital not only in the direction of digital transformation, but also   in personnel, tariff, commercial areas, customer service, mail  exchange organization and international direction.

As part of the five-year development strategy of HayPost 2020, the  HayPost ecosystem was built, subsidiaries were established, many new  products and services were launched: iNovation, HayPost Retail,  HayPost Med, Ber-Ber, Armoteca, etc. This stage of transformation is  successfully completed with the launch of legally certified mail.  <Cooperation between Hayk Karapetyan and HayPost ends on July 25 this  year>, the report says.

One of the main achievements of the company under the leadership of  Hayk Karapetyan is the launch of the Phoenix program: the entire  HayPost system has been digitalized, all post offices have been  connected to a single online system, the introduction of a customer  satisfaction system in HayPost: services have become more  customer-oriented, satisfying customer needs, the introduction of a  legally certified HayPost+ Mail System: HayPost's postal operations  have been digitized. Now customers can use a number of postal  services offered by post offices without visiting the post office,  Envelope, the introduction of hybrid mail software: 88% of postal  transactions are already digitized, the launch of the HayPost Pay  wallet: it allows to make utility payments, pay for mobile  communications, Internet and TV, property tax, land tax, garbage  collection fee, irrigation water fee and payments for other services,  send transfers to other users or to bank cards, launch of the new  Stamps.am website, which provides an opportunity to purchase a wide  range of stamps and postcards and order them online.

Efforts have also been made to transform postmen's work using  tablets: now postmen transfer pensions and carry out targeted  delivery through tablets; it is also possible to make payments on the  spot. An exemplary model of the HayPost post office was also  established; 26 post offices were rebranded, refurbished, becoming  more comfortable, technically equipped, meeting modern standards.