Contact Center of VTB Bank (Armenia) shifts its work to  24/7 mode

ArmInfo. VTB Bank (Armenia), in order to provide customers with more comfortable services, transferred the work of the Contact Center to a 24-hour regime. As the press service of the Bank told ArmInfo, the results of the Contact Center's work show that customers are satisfied with the quality of service, and the number of calls coming to operators is continuously growing, reaching 1000-1500 calls a day.

The operators of the Contact Center of VTB Bank (Armenia) provide  full information about the Bank's products and services, explain the  details of card transactions, help with transactions in remote  service channels, and also support the filing of applications for any  loan products.

The contact center has become an important communication platform  between the Bank and its customers.  The contact center also provides  transactional services, in particular, transfer of remittances  received through all money transfer systems to the Bank's existing  cards, operations on all customer accounts connected to the  "Telephone banking" service based on customer call and proper  identification, plastic cards launching.  The contact center of VTB  Bank (Armenia) works with customers through 4 communication channels:  1.  Telephone calls; 2. Skype - chat and video calls; 3. E-mail; 4.  Facebook (online consultation and answers to customer questions).  It  should be noted that the Contact Center of VTB Bank (Armenia) started  its work in 2011. Among the tasks of the Contact Center was to  provide high-quality information and communication support to  existing and potential customers of the Bank, providing operational  assistance in the event of problems arising from customers.

It should be reminded that VTB Bank (Armenia) CJSC became a  participant of the international financial group VTB in April 2004.  At present, VTB Bank, the second largest bank in Russia, owns 100% of  VTB Bank (Armenia). The Bank is traditionally one of the leaders of  the banking system of the Republic of Armenia in terms of key  indicators. VTB Bank (Armenia) holds the first place in the coverage  of the branch network - 67 units with presence both in the capital  and in all regions of the country.