Wednesday, July 11 2018 16:23

ArmInfo. The SCAT airline  promises to resume the full flight schedule from July 15 this year,  after receiving two aircraft, which are still in Turkey,  informburo.kz informs with reference to the Civil Aviation Committee.

Moreover, the airline tried to explain the reason for the 15-hour  delay in the flight from Astana to Yerevan and the non-accommodation  of passengers in the hotel: "The reason for the delay in the flight  Astana- Yerevan was the replacement of the aircraft." Due to the fact  that passengers of this flight at the time of making the decision had  already passed customs and border and were in a secure zone, they  could not be accommodated at the hotel .The representatives of the  airline provided refreshments and hot meals directly to the  passengers".  SCAT also added that every passenger has the right to  apply to the airline for compensation and the application will be  considered by the legal department, compensations are made in  accordance with the legislation of the Republic of Kazakhstan.

As ArmInfo informed earlier passengers of the  Astana-Yerevan flight  by "Skat airline spent more than 15 hours in the departure zone of  the international airport "Nursultan Nazarbayev". The representatives  of the company for the first three hours did not give any information  at all, and later they were not able to give a clear answer about  when the situation would be  resolved. Despite the constant  postponement of the departure time, the airline  did not provide the  passengers with hotel rooms, as it is supposed in  this situation.  Among the passengers there  were many young children, old people,  disabled people who were unable  to spend such a long time without  sleep and proper conditions.  ArmInfo also informed that Armenian  Ambassador to Kazakhstan Ara Sahakyan has already sent an official  letter to the chairman of the Civil Aviation Committee of  the  Ministry of Investment and Development of the Republic of   Kazakhstan, Lestaev Talgat, in which he drew the agency's attention   to the inadmissibility of such a situation. He also noted that for  several months the airline "Scat" constantly, under different   pretexts, is carrying out the flight Astana-Yerevan- Astana through   Aktobu, which causes a lot of trouble to the passengers. 

According to statistics by June 22, SCAT airline for the five months  of 2018 performed 8,550 flights, of which 1,367 - with delay. The  commercial director of the airline Nikolai Buryakov noted that the  massive delays are caused by the fact that two aircraft were delayed  for maintenance.